FAQs

Below is a list of the most Frequently Asked Questions we receive from existing residents and those looking to rent. 

I have a maintenance concern, what do I do?

We offer an online maintenance request system, simply go to Residents > Maintenance and submit your request there. If this is an emergency such as fire or security breach, please call 9-1-1 immediately. 

Our goal is to ensure routine service requests are fulfilled within 72 hours. Unfortunately, some non-routine requests may take longer due to the need for sub-contractor or supplier involvement. 

Do I need renters insurance?

The short answer is Yes.

Tenant insurance policies are – quite sadly – an often overlooked item by renters. Many people believe that in the event of a fire or flood that their property will be covered by the landlord. This is not true. 

Our owners insurance policy only covers the home itself – it is your responsibility as the renter to purchase coverage for your contents and displacement. Tenant insurance is not only affordable, but also quite comprehensive in coverage. Not only will your property be covered for fire, water damage, theft, vandalism and so on. You will also be insured for liability, if someone is injured in your home or you cause damage to another person or their property.

How do you screen for new residents?

We use a variety of sources to determine whether or not a resident would be a good fit. Based off of the information you filled out on the Application for Tenancy, Certn our primary screening software offers a comprehensive applicant vetting, risk management and soft-credit inquiry to help us create more stable communities as well as reduce resident turnover. 

How long is the Lease term?

A one-year fixed term lease is required and after that fixed term has matured, you are then automatically rolled into a month-to-month tenancy with the same agreement and conditions but with the option to end your Lease with 1 calendar months written notice.

The form required to give Notice to Vacate can be found on the Residents Handbook page of our website. 

How do I pay rent?

Setting up a Pre-Authorized Debit (PAD) from your bank account of choice is a one-time simple, convenient and free of charge service to use. No more ordering cheques or running to the bank to withdraw cash, with a PAD Agreement we take the worry and hassle out of paying rent. 

 Once you give notice to vacate premise we cancel your PAD and the automatic payments are stopped.

Pets are welcome on approval, what does that mean?

We are animal lovers and understand that so are you! Just like there is a screening process for new tenants we do the same kind of thing for pets. We like to know the specifics of your pet; breed, size, routines in order to determine if it's a good fit.  We charge a pet deposit fee, equivalent to half-a-months rent which covers any damage done by pets, and just like the security deposit, will be returned to you after a move-out inspection is completed without any damage.